Privacy Policy

Stella Pharmaceutical Canada Inc. / Stella Health Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stellapharmaceutical.com (the "Site") and engage with our business.

 

This policy applies to all Stella Health Solutions brands, including Nutribar, Minard's Liniment, Dr. Chase Pediatrics, Snap, and our export product lines.

 

Our Commitment to Privacy

 

As a Canadian company with 169 years of heritage in pharmaceutical excellence, we maintain the highest standards of data protection and privacy. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation.

 

Information We Collect

 

Information You Provide Directly

 

We collect information that you voluntarily provide when you:

 

• Submit inquiries through contact forms

• Request product information or samples

• Register for a wholesale, distributor, or retail account

• Subscribe to our blog or updates

• Communicate with us via email, phone, or mail

• Provide professional credentials for verification

 

This information may include:

• Name and business name

• Email address and phone number

• Business address and shipping address

• Professional credentials and certifications

• Business licensing information

• Job title and role

• Payment and billing information (for approved accounts)

• Product preferences and purchasing history

 

Health-Related Information

 

As a natural health products company, we may collect limited health-related information when you:

 

• Provide feedback about product usage or outcomes

• Report adverse events or product concerns

• Request information about product suitability for specific conditions

 

We treat all health-related information with heightened confidentiality and use it only for the purposes described in this policy.

 

Information Collected Automatically

 

When you visit our Site, we automatically collect certain information through cookies, web beacons, and similar technologies:

 

• IP address and general geographic location

• Browser type and version

• Device information (type, operating system)

• Pages visited and time spent on pages

• Referring website or source

• Date and time of access

• Clickstream data and navigation patterns

 

Cookies and Tracking Technologies

 

We use cookies and similar technologies to enhance your experience, analyze site usage, and improve our services. You can control cookie preferences through your browser settings, though some Site features may not function properly if cookies are disabled.

 

Types of cookies we use:

• Essential cookies: Required for basic site functionality

• Analytics cookies: Help us understand how visitors use our Site

• Functional cookies: Remember your preferences and settings

• Marketing cookies: Track effectiveness of our communications (with your consent)

 

How We Use Your Information

 

We use the information we collect for the following business purposes:

 

Business Operations

• Process and fulfill wholesale, distributor, and retail account applications

• Manage business relationships and partnerships

• Process orders and arrange shipping (for approved accounts)

• Verify professional credentials and business licensing

• Communicate about products, orders, and account matters

• Provide customer service and technical support

 

Product Development and Safety

• Monitor product safety and quality

• Collect feedback to improve our products

• Conduct market research and product development

• Report adverse events to Health Canada as required by regulation

 

Legal and Regulatory Compliance

• Comply with Health Canada regulations for natural health products

• Maintain records as required by law

• Respond to legal requests and prevent fraud

• Protect our rights and interests

• Enforce our Terms and Conditions

 

Site Improvement and Analytics

• Analyze site usage and visitor behavior

• Improve site functionality and user experience

• Test new features and optimize content

• Generate aggregate statistical data

 

Marketing and Communications

• Send relevant product information and updates (with your consent)

• Provide educational content about our products

• Share blog posts and industry news

• Inform you of new products or changes to existing products

 

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

 

How We Share Your Information

 

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

 

Service Providers and Business Partners

 

We may share information with trusted third-party service providers who assist with our business operations, including:

 

• Payment processors and financial institutions

• Shipping and logistics companies

• Cloud hosting and data storage providers

• Website analytics providers

• Email service providers

• Professional credential verification services

 

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

 

Business Transfers

 

If Stella Health Solutions is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

 

Legal Requirements

 

We may disclose your information when required by law or in response to:

 

• Valid legal processes (court orders, subpoenas, warrants)

• Requests from government authorities or regulatory bodies

• Health Canada reporting requirements

• Situations involving potential threats to safety or security

• Enforcement of our rights and protection of our property

 

With Your Consent

 

We may share information for other purposes with your explicit consent.

 

Data Security

 

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

 

Our security measures include:

• Secure socket layer (SSL) encryption for data transmission

• Restricted access to personal information on a need-to-know basis

• Regular security assessments and updates

• Secure data storage with reputable service providers

• Employee training on privacy and data protection

• Incident response procedures

 

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

Data Retention

 

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Retention periods vary based on:

• The nature of the information and how it is used

• Regulatory requirements for record-keeping

• Ongoing business relationships

• Legal obligations and potential claims

 

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

 

Your Privacy Rights

 

Under PIPEDA and applicable provincial privacy laws, you have the following rights regarding your personal information:

 

Right to Access

You may request access to the personal information we hold about you and receive a copy in a commonly used format.

 

Right to Correction

You may request that we correct inaccurate or incomplete personal information.

 

Right to Withdraw Consent

Where we rely on your consent to process information, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

 

Right to Object

You may object to certain uses of your information, such as marketing communications.

 

Right to File a Complaint

If you believe we have not handled your personal information appropriately, you may file a complaint with the Office of the Privacy Commissioner of Canada.

 

To exercise your rights, contact us at:
Email: privacyofficer@stellacanada.com
Mail: Stella Health Solutions- Suite 200, 885 Don Mills Rd. North York, ON M3C 1V9, Canada

 

We will respond to your request within 30 days or as required by applicable law. We may need to verify your identity before processing your request.

 

International Data Transfers

 

Your information is primarily stored and processed in Canada. If we transfer information outside Canada to service providers in other jurisdictions, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

 

Children's Privacy

 

Our Site is designed for business-to-business purposes and is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

 

Third-Party Links

 

Our Site may contain links to third-party websites, including our e-commerce platforms (drchase.com and nutribar.com) and social media pages. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a new "Last Updated" date.

 

For material changes that significantly affect how we use your personal information, we will provide prominent notice on our Site or contact you directly.

 

Your continued use of our Site following any changes indicates your acceptance of the updated Privacy Policy.

 

Contact Information

 

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Stella Pharmaceutical Canada Inc. / Stella Health Solutions
Privacy Officer
Email: privacyofficer@stellacanada.com

Stella Pharmaceutical Canada Inc.

Suite 200, 885 Don Mills Rd. North York, ON M3C 1V9, Canada

 

Office of the Privacy Commissioner of Canada
If you wish to file a complaint about our privacy practices:
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

​