Cookie Policy

At Stella Health Solutions, we've built trust with Canadian families for over 169 years. This same commitment to transparency guides how we handle your online privacy and the technologies we use on our website.

 

This cookie policy explains what cookies are, how we use them on www.stellahealth.ca, and how you can control them.

 

What are cookies?

 

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences and improve your browsing experience.

 

Cookies typically contain:

• The name of the website that created the cookie

• A unique identifier

• An expiration date

• Information about your visit

 

How we use cookies

 

We use cookies to:

 

Essential website functionality

• Enable core website features and navigation

• Remember your privacy preferences and cookie consent choices

• Maintain security and prevent fraud

• Ensure the website functions properly across different browsers and devices

 

Performance and analytics

• Understand how visitors use our website

• Identify which pages are most helpful

• Improve website performance and user experience

• Track technical issues and errors

 

Marketing and communications

• Remember your interests to show relevant content

• Measure the effectiveness of our marketing campaigns

• Understand which channels bring visitors to our site

• Deliver personalized content based on your preferences

 

Types of cookies we use

 

Strictly necessary cookies

These cookies are essential for our website to function and cannot be disabled. They enable core features like security, network management, and accessibility.

 

Duration: Session or up to 12 months

 

Performance cookies

These cookies collect information about how visitors use our website, helping us improve functionality and content.

 

Duration: Up to 24 months

 

Examples:

• Google Analytics (tracks visitor behavior and site performance)

• Heat mapping tools (understand how users interact with pages)

 

Functional cookies

These cookies remember your choices and preferences to provide enhanced, personalized features.

 

Duration: Up to 12 months

 

Examples:

• Language preferences

• Regional settings

• Form auto-fill information

 

Marketing cookies

These cookies track your browsing activity to deliver relevant advertising and measure campaign effectiveness.

 

Duration: Up to 24 months

 

Examples:

• Google Ads (retargeting and conversion tracking)

• Meta Pixel (Facebook/Instagram advertising)

• LinkedIn Insight Tag (B2B marketing and professional network engagement)

 

 

Third-party cookies

 

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies, and they are subject to the privacy policies of these third parties.

 

Third-party services we use:

 

Google Analytics

• Purpose: Website analytics and performance tracking

• Privacy Policy: https://policies.google.com/privacy

 

Google Ads

• Purpose: Marketing and advertising

• Privacy Policy: https://policies.google.com/technologies/ads

 

Meta (Facebook/Instagram)

• Purpose: Social media marketing and retargeting

• Privacy Policy: https://www.facebook.com/privacy/policy

 

LinkedIn

• Purpose: Professional network marketing

• Privacy Policy: https://www.linkedin.com/legal/privacy-policy

 

Wix Platform

• Purpose: Website hosting and functionality

• Privacy Policy: https://www.wix.com/about/privacy

 

 

Your cookie choices

 

You have several options to manage cookies:

 

Cookie consent manager

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies

• Reject non-essential cookies

• Customize your preferences by cookie category

 

To change your preferences later, click the "Cookie Settings" link in our website footer.

 

Browser settings

Most web browsers allow you to control cookies through their settings:

 

Google Chrome: Settings > Privacy and Security > Cookies and other site data

 

Safari: Preferences > Privacy > Manage Website Data

 

Firefox: Options > Privacy & Security > Cookies and Site Data

 

Microsoft Edge: Settings > Cookies and site permissions

 

Please note that blocking or deleting cookies may affect website functionality and your user experience.

 

Opt-out tools

You can opt out of specific advertising cookies:

 

• Google Ads: https://adssettings.google.com

• Digital Advertising Alliance: http://youradchoices.ca

• Network Advertising Initiative: http://optout.networkadvertising.org

 

Mobile device tracking

 

If you access our website through a mobile device, you can control tracking through your device settings:

 

iOS: Settings > Privacy > Tracking > Allow Apps to Request to Track

 

Android: Settings > Google > Ads > Opt out of Ads Personalization

 

Do Not Track signals

 

Some browsers include a "Do Not Track" (DNT) feature that signals websites you don't want your online activity tracked. Our website currently does not respond to DNT signals, as there is no universal standard for how to interpret these requests.

 

Cookie retention

 

We retain cookies for varying periods depending on their purpose:

 

• Session cookies: Deleted when you close your browser

• Persistent cookies: Remain for a set period (up to 24 months maximum)

• Analytics cookies: Typically 12-24 months

• Marketing cookies: Typically 30 days to 24 months

 

Updates to this policy

 

We may update this cookie policy periodically to reflect changes in technology, legislation, or our business practices.

 

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page

• Notify you through a banner on our website

• Request renewed consent if required by law

 

We encourage you to review this policy regularly to stay informed about how we use cookies.

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Children's privacy

 

Our website is not directed at children under 13 years of age. While we sell pediatric products (Dr. Chase Pediatrics), our website is designed for adult consumers and healthcare professionals. We do not knowingly collect personal information from children through cookies or other tracking technologies.

 

Contact us

 

If you have questions about our use of cookies or this policy, please contact us:

 

Stella Health Solutions

 

Email: customerservice@stellacanada.com
Phone: (416) 443-0636
Mail: Suite 200, 885 Don Mills Rd. North York, ON M3C 1V9, Canada

 

Privacy Inquiries: For specific privacy-related questions, contact our Privacy Officer at [privacy email]

 

Related policies

 

For more information about how we protect your privacy:

 

• Privacy Policy - Our comprehensive privacy practices

• Terms of Use - Terms governing website use

• Accessibility Statement - Our commitment to digital accessibility

 

Legal framework

 

This cookie policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)

• Canada's Anti-Spam Legislation (CASL)

• Provincial privacy legislation where applicable

• General Data Protection Regulation (GDPR) for EU visitors

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