Welcome to Stella Pharmaceutical Canada Inc. / Stella Health Solutions

 

These Terms and Conditions ("Terms") govern your access to and use of the Stella Pharmaceutical Canada Inc. / Stella Health Solutions website located at stellapharmaceutical.com, stellahealth.ca (the "Site") and all related services provided by Stella Pharmaceutical Canada Inc. / Stella Health Solutions, its subsidiaries, and affiliates (collectively, "Stella," "we," "us," or "our").

 

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use this Site.

 

About Stella Health Solutions

 

Stella Health Solutions is a Canadian pharmaceutical company with 169 years of heritage in natural health products. We manufacture and distribute products under multiple brand names including:

 

Canadian Market Brands:

• Nutribar (meal replacement and protein bars)

• Minard's Liniment (pain relief)

• Dr. Chase Pediatrics (KOLIK gripe water, Sweet Dreams, X-ZEMA, Koff & Kold)

• Snap (facial exfoliants)

 

Export Market Brands (Caribbean):

• Dr. Chase Nerve and Blood Tonic

• Dr. Chase Nerve Food

• Dr. King's Sulphur Bitters

• Tisane des Chartreux de Durbon

 

All products are manufactured in Health Canada-licensed facilities and comply with Good Manufacturing Practices (GMP). Products sold in Canada carry valid Natural Product Numbers (NPNs) issued by Health Canada.

 

Nature of This Site

 

Business-to-Business Platform

 

This Site is designed exclusively for business-to-business purposes, serving:

 

• Wholesale distributors

• Retail buyers and purchasing managers

• Healthcare professionals seeking product information

• Business partners and potential partners

 

This Site does not facilitate direct consumer sales. For consumer purchases, please visit our brand-specific e-commerce websites at drchase.com and nutribar.com.

 

Informational Purpose

 

This Site provides information about our products, company, and business opportunities. It does not constitute professional medical advice, diagnosis, or treatment recommendations. Healthcare professionals and consumers should consult appropriate medical professionals for health-related decisions.

 

User Eligibility and Account Registration

 

Age and Capacity Requirements

 

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use this Site. By using this Site, you represent and warrant that you meet these requirements.

 

Business Accounts

 

If you register for a business account (wholesale, distributor, or retail), you represent and warrant that:

 

• You have the authority to bind your business to these Terms

• All information you provide is accurate, current, and complete

• You will maintain the accuracy of your account information

• You possess all necessary business licenses and permit

• You will comply with all applicable laws and regulations

 

We reserve the right to verify credentials, reject applications, suspend accounts, or terminate accounts that violate these Terms or applicable laws.

 

Account Security

 

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

 

• Use a strong, unique password

• Not share your account with others

• Notify us immediately of any unauthorized use

• Accept responsibility for all activities under your account

 

We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain security.

 

Acceptable Use

 

Permitted Uses

 

You may use this Site only for lawful business purposes, including:

 

• Researching our products and services

• Submitting legitimate business inquiries

• Managing your approved business account

• Accessing educational content and resources

• Communicating with our team about business matters

 

Prohibited Conduct

 

You agree not to:

 

• Use the Site for any unlawful purpose or in violation of these Terms

• Impersonate any person or entity or misrepresent your affiliation

• Interfere with or disrupt the Site or servers or networks connected to the Site

• Attempt to gain unauthorized access to any portion of the Site or any systems or networks

• Use any robot, spider, scraper, or other automated means to access the Site

• Introduce viruses, malware, or any other harmful code

• Collect or harvest personal information about other users

• Reproduce, duplicate, copy, sell, or exploit any portion of the Site without our express written permission

• Remove or modify any copyright, trademark, or proprietary notices

• Frame or mirror any part of the Site without our prior written authorization

• Use the Site in any manner that could damage, disable, overburden, or impair our servers

 

Compliance with Laws

 

You agree to comply with all applicable Canadian federal and provincial laws, including but not limited to:

 

• Food and Drugs Act and Regulations

• Natural Health Products Regulations

• Consumer Packaging and Labelling Act

• Competition Act

• Privacy legislation (PIPEDA and provincial equivalents)

• Advertising Standards Canada guidelines

 

Intellectual Property Rights

 

Our Ownership

 

All content on this Site, including but not limited to text, graphics, logos, images, product names, formulations, videos, software, and compilations, is the property of Stella Health Solutions or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

 

Our trademarks include (but are not limited to):

• Stella Health Solutions®

• Nutribar®

• Minard's®

• Dr. Chase®

• KOLIK®

• X-ZEMA™

• Sweet Dreams

• Snap

• Associated logos and brand designs

 

Limited License

 

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this Site for your personal business purposes in accordance with these Terms. This license does not include:

 

• Any commercial use or resale of the Site or its content

• Collection or use of product listings, descriptions, or prices

• Any derivative use of the Site or its content

• Any downloading or copying of account information for the benefit of another business

• Any use of data mining, robots, or similar data gathering tools

 

Restrictions

 

You may not:

 

• Modify, reproduce, distribute, create derivative works from, publicly display, or publicly perform any content from this Site without our express written permission

• Use our trademarks, logos, or brand names without our prior written consent

• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

 

Feedback and Submissions

 

If you provide us with feedback, suggestions, ideas, or other submissions ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into our products and services without compensation or attribution to you.

 

Product Information and Health Claims

 

Accuracy of Information

 

While we strive to provide accurate and up-to-date product information on this Site, we do not warrant that product descriptions, images, pricing, specifications, or other content is accurate, complete, reliable, current, or error-free.

 

Product formulations, packaging, and availability may change without notice. Always refer to the actual product label and accompanying information for the most current details.

 

Health Canada Approved Claims

 

Our products sold in Canada are regulated by Health Canada as natural health products. Claims made about these products are based on traditional use and are approved by Health Canada as part of the Natural Product Number (NPN) licensing process.

 

Important clarifications:

 

• Our products are not intended to diagnose, treat, cure, or prevent any disease

• Product information is not a substitute for professional medical advice

• Individual results may vary

• Healthcare professionals should consult product monographs for complete information

 

Export Products

 

Products designated for export markets only (Dr. Chase Nerve and Blood Tonic, Dr. Chase Nerve Food, Dr. King's Sulphur Bitters, Tisane des Chartreux de Durbon) are not approved for sale in Canada and may not meet Canadian regulatory requirements. These products are subject to the laws and regulations of their destination countries.

 

No Medical Advice

 

This Site does not provide medical advice. Content on this Site is for informational purposes only and is not intended as:

 

• Professional medical advice, diagnosis, or treatment

• A substitute for consultation with qualified healthcare professionals

• A recommendation to use our products for any specific condition

 

Users should always seek the advice of their physician or other qualified health provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information on this Site.

 

Adverse Event Reporting

 

We take product safety seriously. If you experience or become aware of any adverse events, side effects, or product quality concerns, please report them immediately to:

 

Stella Health Solutions
Quality Assurance Department
Email: customerservice@stellacanada.com
 

We are required by law to report serious adverse events to Health Canada and may request additional information from you to fulfill our regulatory obligations.

 

Business Terms and Ordering

 

Wholesale and Distribution Accounts

 

Business accounts are subject to approval and additional terms, including:

 

• Minimum order requirements

• Payment terms and credit approval

• Shipping and delivery terms

• Return and refund policies

• Marketing and resale restrictions

• Territory limitations (where applicable)

 

Approved partners will receive separate account agreements outlining specific terms applicable to their business relationship with us.

 

Pricing and Payment

 

• All prices are quoted in Canadian dollars unless otherwise specified

• Prices are subject to change without notice

• Payment terms are established at account setup

• We reserve the right to modify credit limits and payment requirements

• Accounts with overdue balances may be suspended

 

Order Acceptance

 

All orders are subject to acceptance by Stella Health Solutions. We reserve the right to:

 

• Refuse or cancel any order for any reason

• Limit quantities on any order

• Discontinue any product at any time

• Modify product formulations or packaging

 

Shipping and Delivery

 

• Shipping costs, methods, and timeframes are specified at time of order

• Risk of loss passes to buyer upon delivery to carrier

• Delivery dates are estimates and not guaranteed

• We are not liable for delays caused by carriers or circumstances beyond our control

 

Returns and Refunds

 

Return and refund policies for business accounts are outlined in separate account agreements. Generally:

 

• Products must be in resalable condition

• Returns require prior authorization

• Shipping costs for returns may apply

• Custom or special orders may not be returnable

• Time limits apply to returns

 

Limitation of Liability

 

Disclaimer of Warranties

 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS SITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

 

We disclaim all warranties, including but not limited to:

 

• Implied warranties of merchantability and fitness for a particular purpose

• Warranties regarding accuracy, reliability, or completeness of content

• Warranties that the Site will be uninterrupted, secure, or error-free

• Warranties regarding results obtained from use of the Site or products

 

Limitation of Liability

 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STELLA HEALTH SOLUTIONS AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

 

• Loss of profits, revenue, or business opportunities

• Loss of data or information

• Business interruption

• Personal injury or property damage

• Costs of procurement of substitute products or services

 

ARISING OUT OF OR RELATED TO:

 

• Your use or inability to use this Site

• Any products or services obtained through this Site

• Unauthorized access to or alteration of your transmissions or data

• Statements or conduct of any third party on the Site

• Any other matter relating to this Site

 

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 CAD, WHICHEVER IS GREATER.

 

Essential Purpose

 

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law. If any limitation or exclusion is found unenforceable, it shall not affect the enforceability of other limitations and exclusions in these Terms.

 

Indemnification

 

You agree to indemnify, defend, and hold harmless Stella Health Solutions and its directors, officers, employees, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

 

• Your use or misuse of this Site

• Your violation of these Terms

• Your violation of any law or regulation

• Your violation of any rights of any third party

• Your professional use or recommendation of our products

• Any content or information you submit to the Site

• Your account credentials being used by another party

 

Privacy and Data Protection

 

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

By using this Site, you consent to our collection and use of your information as described in the Privacy Policy and these Terms.

 

Professional Use and Resale Restrictions

 

Healthcare Professional Responsibilities

 

Healthcare professionals who use this Site or recommend our products agree to:

 

• Exercise their professional judgment independently

• Base recommendations on appropriate clinical assessment

• Comply with their professional standards and scope of practice

• Not rely solely on our product information for clinical decisions

• Report adverse events as required by their professional obligations

 

We do not direct or influence professional clinical judgment and are not responsible for healthcare professionals' recommendations or treatment decisions.

 

Resale and Marketing Restrictions

 

If you purchase products for resale, you agree to:

 

• Comply with all applicable laws governing product resale

• Not make claims beyond those approved by Health Canada

• Maintain proper storage conditions to ensure product quality

• Respect expiration dates and remove expired products from sale

• Not alter, relabel, or repackage products

• Use only approved marketing materials provided by us

• Maintain accurate records as required by law

• Allow us to inspect your facilities and records upon reasonable notice (for approved partners)

 

Unauthorized marketing claims or improper product handling may result in account termination and potential legal action.

 

Third-Party Links and Services

 

This Site may contain links to third-party websites, including our e-commerce platforms, social media pages, and partner sites. These links are provided for your convenience only.

 

We do not control, endorse, or assume responsibility for:

 

• The content, privacy policies, or practices of third-party sites

• Products or services offered by third parties

• Any damages or losses arising from your use of third-party sites

 

Your interactions with third-party sites are governed by their terms and policies. We encourage you to review the terms and privacy policies of any external sites you visit.

 

Modifications to the Site and Terms

 

Site Changes

 

We reserve the right to:

 

• Modify, suspend, or discontinue the Site or any portion thereof at any time without notice

• Change features, functionality, or content of the Site

• Impose limits on certain features or restrict access to parts or all of the Site

 

We are not liable for any modification, suspension, or discontinuance of the Site.

 

Terms Updates

 

We may revise these Terms at any time by posting updated Terms on this Site. Material changes will be indicated by updating the "Last Updated" date at the top of these Terms.

 

Your continued use of the Site following any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Site.

 

For significant changes affecting your rights, we will provide prominent notice on the Site or contact you directly if we have your contact information.

 

Governing Law and Dispute Resolution

 

Governing Law

 

These Terms and your use of this Site are governed by and construed in accordance with the laws of the Province of [Province where Stella is headquartered] and the federal laws of Canada applicable therein, without regard to conflict of law principles.

 

Jurisdiction

 

You agree that any legal action or proceeding arising out of or related to these Terms or your use of this Site shall be instituted exclusively in the courts located in [City, Province], and you irrevocably submit to the jurisdiction of such courts.

 

Dispute Resolution

 

Before initiating any legal action, you agree to first contact us to attempt to resolve any dispute informally. Many concerns can be resolved quickly through direct communication.

 

Contact us at:

Email:  customerservice@stellacanada.com

Mail: Suite 200,885 Don Mills Rd. North York, ON M3C 1V9

 

Limitation Period

 

You agree that any claim or cause of action arising out of or related to use of this Site or these Terms must be filed within one year after such claim or cause of action arose, or be forever barred.

 

General Provisions

 

Entire Agreement

 

These Terms, together with our Privacy Policy and any additional agreements for business accounts, constitute the entire agreement between you and Stella Health Solutions regarding your use of this Site and supersede all prior or contemporaneous communications and proposals.

 

Severability

 

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

 

Waiver

 

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Stella Health Solutions.

 

Assignment

 

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

 

Force Majeure

 

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

 

Survival

 

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

 

Headings

 

Section headings are for convenience only and do not affect the interpretation of these Terms.

 

Language

 

These Terms are drafted in English. If these Terms are translated into another language, the English version shall prevail in case of any conflict or discrepancy.

 

Contact Information

 

If you have questions or concerns about these Terms and Conditions, please contact us:
 

Email: customerservice@stellacanada.com
Hours: Monday - Friday, 9 AM - 5 PM ET

 

Legal Inquiries

Email:  customerservice@stellacanada.com

Mail: Suite 200,885 Don Mills Rd. North York, ON M3C 1V9

 

Acknowledgment

 

BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY.

 

If you do not agree with these Terms, you must immediately cease using this Site.